Staccato – Bend Oregon

2007/08/09

 

Staccato at the Firehall

I have visited Staccato a couple times now and I have not been impressed on either occasion. The first time was a work function so I wasn’t even picking up the tab. The wine was great, the service was good, but the food was just so-so. On that visit I ordered from the specials menu. Anytime you tell me that there are Brussels sprouts that have been rendered in bacon fat as the side dish, I’m in.

The meat (I can’t even remember what it was) and mashed potatoes were forgettable and the Brussel sprouts were not anything special. I left wondering what all the hype was about. There are quite a few people that really do like going to Staccato but I’m not one of them.

But the wife had never been there so I let her talk me into it. I mean, Gusto “readers” voted Staccato the best Italian for the second year in a row. Now that has to count for something…right? Maybe?

On this occasion we had ran into some technical difficulties. I think it might have been the hostesses fault for seating us in an already busy section. Our waitress seemed to have to work the outside tables as well as a few tables inside including a 6 top. So she was pretty busy to begin with yet the rest of the servers didn’t appear overly swamped and their sections not very full.

We sat at the table for 15 minutes without anyone coming by. Not one person. No water, no drink orders, no “hey, I’m sorry about the wait, I’ll be with you in just a second”, no menus, nothing. We almost walked out. But it was a nice night and the wife and I didn’t have anything else planned. When our waitress finally came by to see if we’d like anything to drink, we had to ask to see a drink menu or a wine list. Then we had to ask for dinner menus. It was a mess.

The only really good dish that we had that night was the Chicken Pesto Pizza we ordered as our appetizer.


The rest of the meal was just average at best. The service that night might have tainted our taste buds and no matter how the food was, we were not happy. I try to not let one part of the dinning experience influence the other, but I am human.
Once we got our orders in, things went smoothly until we wanted to pay and leave, it took forever to get our bill, for her to collect it, and bring back my card so we could leave.

The chances of us going back to Staccato on our own dime are slim to none. But if you have to go, that pizza was really good. The wife says “why spend that much money for so-so food and crappy service when you can go to Jackalope Grill? I mean sure Staccato is downtown but I think that’s what you’re paying for. For the money, I’d rather go to the Jackalope strip mall.”

Staccato at the Firehall
5 NW MINNESOTA Suite 101
BEND, OR 97701
Phone: 541.312.3100
http://www.staccatosfirehall.com/

Staccato at the Firehall Map

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Sending Food Back in a Restaurant

2007/08/08

When to Send Food Back

I was recently asked what it would take for me to send food back in a restaurant. I asked around a little bit and it seems that everyone has a different level of tolerance for what’s acceptable on their plate and reasons for why they’d send their dish back to the kitchen.

I think the general census is that if the order is wrong, it goes back. I mean you ordered a taco salad and they bring you a couple tacos….not quite the same. When you ask steak and they bring you chicken. You are allergic to onions and they put em all up in your burrito. These are guaranteed return items.

How do you handle it? “I’m sorry, I thought I ordered the steak.”

“NO, I ORDERED THE STEAK DAMN IT!”

I don’t know. It doesn’t happen often to me but I have sent a dish back for being wrong. Most of the time its not even my decision. As the server puts the plate down, they’ll usually catch the error and just take the plate back. But every now and then when it’s not the same person that took the order as the person that brings the food, and the order is not correct…sure I’ll send it back.

A long time ago I was at a breakfast joint with a buddy of mine who returned his omelet to the kitchen because the cheese on top was not fully melted. That to him was enough to send his breakfast back. I was sort of shocked. He said “I’m paying for it.”

So he was a little more on the next tier where the dish goes back if it’s not what they expected. I ate a burger at Scanlon’s recently and when asked how I’d like the burger prepared, I said medium. Am I wrong in thinking that Medium should have some pink? Maybe I should have said medium rare but I don’t want to get ill. The burger was medium well to well done. No pink at all.

Should I say something? There’s no going back in this situation. They can’t just put the burger on the grill and uncook it. So they’d have to start over. But then I’m wondering if there is something in the special sauce on my second burger. It tasted good regardless. It wasn’t exactly what I ordered but for $11, it should have been medium.

I am a picky eater at times and many times the order comes with something on it that I didn’t ask for. If I can pick that item off or eat around it, I usually will. I really do try not to send anything back. I’m honestly scared to have something done to my dish by the kitchen staff.

I think all kitchens should be on camera so with a closed circuit tv at my table so I can watch what’s going on. After watching Waiting a few times, I just don’t want to send food back.

One friend says that if the dish is what she ordered yet it wasn’t very good, that’s her fault and she just wont get it again. But if it’s not what she ordered, then she will return it. I agree with this. I’ll just write it up and share it with anyone willing to listen/read.

So I guess I’m really looking for input from anyone that wants to weigh in on the subject. When would you send food back in a restaurant? How would you go about doing so?

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